Work From Home: Entry-Level Remote Customer Success Specialist Jobs in Sports Technology

by Rat Race Rebellion Dec. 23, 2025

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SportsRecruits, a sports recruiting technology company, has posted a Remote Customer Success Specialist opening to their careers page.

In this role, you would support student-athletes, parents, coaches, and sports organizations by answering questions, onboarding users, troubleshooting platform issues, and helping customers succeed using the SportsRecruits platform.

Applicants should have strong communication and problem-solving skills, attention to detail, experience in customer success or support, and comfort working with data and software tools in a fast-paced environment.

The posted pay rate is $45,000–$55,000 USD annually.

The company is hiring from the United States (remote; specific state restrictions not listed).

The company offers a full benefits package, including health coverage, retirement plans, disability insurance, and wellness perks.

Following are details excerpted from the Remote Customer Success Specialist job posting:

As a member of the Customer Success team, you will work directly with student-athletes, parents, club owners, directors, recruiting coordinators, and coaches to unlock the power of the SportsRecruits platform. As a Customer Success Specialist, you will serve as the first point of contact for phone, email, and live chat inquiries and assist customers in achieving their goals on the platform.

Job Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and live chat
Manage onboarding for new users and renewals for existing customers
Assist with implementation for club and high school customers
Apply technical knowledge and creative problem-solving to resolve customer issues
Escalate requests and issues to appropriate internal teams when needed
Analyze data to identify opportunities to improve the product and internal processes
Act as the voice of the customer by collecting and sharing feedback
Help create and maintain customer-facing resources

Requirements

1–2 years of customer success experience
Passion for helping people succeed
Excellent written and verbal communication skills
Strong troubleshooting and analytical skills
High attention to detail and ability to manage multiple priorities
Proficiency in Microsoft Excel
Understanding of college recruiting and the high school or club sports environment
Familiarity with tools such as Zendesk, Salesforce, and Gainsight is a plus
Experience with the college athletic recruiting process is a plus

Compensation & Benefits

Salary range of $45,000–$55,000 USD annually
Remote-first team culture
Comprehensive medical, dental, and vision coverage
Flexible Spending Account and Health Savings Account options
401(k) with employer match
Short-term and long-term disability coverage
Life and AD&D insurance
Gym discount program
Pet insurance
Wellbeing program

This role is fully remote, with an optional opportunity to work from the company’s New York office. The team also gathers annually in Florida for a company-wide meetup.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Success Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!