by Kavita Persaud-Robinson Dec. 15, 2025
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Pulley, a startup-focused equity management platform, has posted a Remote Customer Support Specialist opening to their careers page.
In this role, you would handle complex financial and equity-related customer inquiries via email, phone, and chat, providing clear, user-friendly support to startup founders. You’ll also identify issues, contribute to product improvements, and create helpful customer documentation.
Applicants should have at least 2 years of customer support experience, especially with technical or financial issues related to equity or cap tables. Strong communication skills and empathy for customers under pressure are essential.
The posted pay rate is $50,000 to $65,000 USD annually.
The company is hiring candidates located in the US and Canada.
Pulley offers benefits including medical, dental, and vision insurance, unlimited PTO plus winter holiday break, parental leave, stipends for WFH, learning, wellness, and AI tools, and 401(k) or pension matching.
Following are details excerpted from the Remote Customer Support Specialist job posting:
You will resolve customer inquiries efficiently across multiple channels, create personalized responses, triage issues to identify trends, report bugs to engineering, and maintain support metrics. The role covers standard Pacific Time business hours.
What You’ll Do
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Manage support tickets and customer communications
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Simplify complex equity and cap table questions
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Identify bugs and collaborate with product and engineering teams
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Produce documentation and educational assets
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Monitor support metrics and work on improvements
Requirements
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2+ years in customer support roles
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Experience with financial or technical support, especially equity or cap table systems
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Clear, simple communication skills for technical topics
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Strong customer empathy and ability to handle pressure calmly
Compensation & Benefits
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Salary range $50,000 – $65,000 USD, based on experience and fit
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Competitive benefits package including health insurance, PTO, parental leave
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Equity participation and generous stipends for remote work and professional growth
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Retirement matching (401(k) in US, pension match in Canada)
Company Mission & Culture
Pulley aims to simplify equity management for founders to help startups succeed. They value principles like innovation, momentum, teamwork, and bold ideas, cultivating a supportive, high-performing remote-first team environment.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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