Work From Home: GoFundMe is Hiring! — Remote Customer Care Manager

Tuesday, March 3, 2026

GoFundMe is Hiring! — Remote Customer Care Manager — Up to $155,500/yr.

by Rat Race Rebellion March 3, 2026

Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly!
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GoFundMe is a leading platform dedicated to empowering individuals and nonprofits to support causes and each other.

Since its inception in 2010, the platform has facilitated over $40 billion in fundraising efforts, making it a powerful community for good. The company is committed to creating a safe and easy environment for fundraising and community support.

The Manager, Customer Care role is crucial in leading the Americas-based side of GoFundMe’s global Care organization. This position requires managing regional teams to ensure exceptional customer support experiences that align with the company’s mission. The role involves strategic decision-making, supporting team leaders, and fostering a culture of care and inclusion.

This is a remote position, with a preference for candidates based in Chicago or on the East Coast. The role involves collaboration with global counterparts and requires a strong focus on operational excellence and customer satisfaction.

The following contains details excerpted from the Manager, Customer Care job posting:

The role involves leading the Americas-based customer care team to ensure exceptional support experiences.

Responsibilities

Lead the Americas-based customer care team
Manage and develop customer care leaders
Drive performance metric outcomes
Act as a senior point of contact for escalations
Support global care strategy development

Relevant Experience & Skills

6+ years in customer support or operations
Experience in fundraising, fintech, or tech industries
Proficiency in support tech stacks and AI tools
Strong leadership and management skills
Ability to navigate crisis and escalated scenarios

Compensation & Benefits

The estimated compensation for this role is $103,500 – $155,500/yr.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site.)

CLICK HERE for full details and to apply for this Manager, Customer Care position.

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