by Rat Race Rebellion July 3, 2026
Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.About Boulevard
Boulevard is a pioneering client experience platform designed for appointment-based self-care businesses. Founded in 2016, the company emerged from extensive research and firsthand experience in salons, aiming to address industry-specific challenges with a user-friendly solution. Boulevard’s technology supports a wide range of self-care services, from salons to medspas, helping businesses not just survive but thrive.
As a full-time, remote position, the Customer Support Specialist role offers flexibility with a primary schedule of Monday through Friday, 9-6 EST, including occasional holiday coverage. Boulevard values diversity and equal opportunity, fostering an inclusive culture where team members can excel.
What Your Day Will Look Like
Spend the majority of your day managing complex Tier 1 tickets through various communication channels like chat, email, and phone. Tasks include troubleshooting technical issues, de-escalating conflicts, and contributing to team resources. Additionally, you’ll participate in meetings and personal development activities.
Responsibilities & Expectations
- Resolve Tickets: Manage complex Tier 1 issues
- Assist Customers: Provide support via chat, email, phone
- Communicate Clearly: Explain technical info to users
- Contribute Resources: Improve team knowledge base
- Identify Trends: Surface customer insights
Not a match for these duties? Browse similar active Customer Service Jobs right here.Relevant Experience & Skills Required
- Education Requirements: No degree required
- Experience: 2-4 years in SaaS support
- Technical Skills: Complex platform support
- Communication: Empathetic and clear communicator
- Problem Solving: Solutions-oriented approach
Compensation & Benefits
The compensation for this role is $31.25/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Technical Troubleshooting,” and “SaaS Experience” appear in your past experience if applicable.
- Highlight any specific experience you have with incident response protocols.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
The post Tech Start-up is Hiring! — Remote Customer Support Specialist — $31.25/hr. appeared first on Rat Race Rebellion.
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