by Rat Race Rebellion October 6, 2026
Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.About Moab
Moab is a forward-thinking company dedicated to revolutionizing the software landscape for equipment dealers and rental businesses. Operating within the expansive construction, agriculture, and logistics industries, Moab addresses the needs of businesses often burdened by outdated software solutions. With a team of energetic and passionate individuals, Moab fosters a culture of innovation and development, providing significant room for career growth.
As a full-time, remote position, this role offers flexibility and the opportunity to work from anywhere. Moab values team members who are proactive and creative thinkers, capable of both hands-on work and strategic planning.
What Your Day Will Look Like
As a Customer Support Representative at Moab, your day will involve managing the customer inbox, investigating and resolving bugs, and maintaining clear communication with both customers and engineering teams. Your role is pivotal in ensuring customer satisfaction by translating technical updates into understandable terms and closing the loop on customer queries. You’ll also leverage AI tools to enhance the support process and contribute to building a comprehensive knowledge base.
Responsibilities & Expectations
- Manage Inbox: Triage and respond to tickets swiftly
- Investigate Bugs: Reproduce and document issues
- Coordinate with Engineering: Track and update bug resolutions
- Communicate with Customers: Provide clear, jargon-free updates
- Utilize AI Tools: Enhance support efficiency and accuracy
Not a match for these duties? Browse similar active Non-Phone Jobs right here.Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Strong written communication ability
- Technical Curiosity: Interest in software and systems
- Organizational Skills: Manage multiple tasks effectively
- Empathy: Patient and understanding demeanor
Compensation & Benefits
The compensation for this role is $60,000 – $90,000/yr..
Not the right fit? Check out these related roles:- Explore All Newest Jobs & Gigs
- Other Companies Hiring Remote
- Your Professional Network Can’t Help You If It Doesn’t Know You’re Looking
- AI Jobs 2026
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Bug Investigation,” and “AI Tools” appear in your past experience if applicable.
- Highlight any specific experience you have with Pylon, Zendesk, or Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
The post Moab is Hiring! — Non-Phone — Remote Customer Support Representative — Up to $90,000/yr. appeared first on Rat Race Rebellion.
* This article was originally published here
No comments:
Post a Comment