Work From Home: Remote Customer Care Rep With a Financial Services Company: $34,000-$42,000/Yr. + Benefits

by Chris Durst Sept. 29, 2025

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Transamerica, a financial services company, has posted a Remote Customer Care Rep job to their careers page.

In this role, you would be responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. You would also document customer inquiries and associated actions, and follow-up on outstanding items in a timely manner.

Applicants should have an Associate’s degree in a business field OR equivalent experience; one year of call center or customer service experience, or financial services industry experience; the ability to communicate with customers in a professional manner, orally and in writing; and proficiency using MS Office tools.

The posted pay rate is $34,000-$42,000/yr. and the company offers an array of benefits.

Following are excerpts from the Remote Customer Care Rep job posting:

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Responsibilities

Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
Locate/research information using multiple systems/technologies.
Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
Learn and maintain a basic understanding of products, procedures, and systems
Achieve department metrics and expectations
Participate in a team based environment to achieve department goals

Qualifications

Associate’s degree in a business field or equivalent experience
One year of call center or customer service experience, or financial services industry experience
Ability to communicate with customers in a professional manner, orally and in writing
Ability to work independently and as part of a team
Proficiency using MS Office tools

Preferred Qualifications

Understanding of retirement, life, and annuity investment products

Working Conditions

Remote/call center environment
May work varied shifts

Compensation & Benefits

The Salary for this position generally ranges between $34,000 – $42,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits
Competitive Pay
Bonus for Eligible Employees

Benefits Package

Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
College Coach Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Care Rep position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!