Work From Home: Remote Support Role With Night Shifts

by Kavita Persaud-Robinson Nov. 25, 2025

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Kaplan, an education and professional advancement company, has posted a Remote Support & Solutions Representative opening to their careers page.

In this role, you would assist students and faculty by resolving technical and service-related inquiries through phone, chat, and email. You would troubleshoot issues, document incidents, meet productivity goals, and support multiple internal departments.

Applicants should have at least one year of related experience, strong customer service skills, and the ability to communicate technical information clearly. A high school diploma is required.

The posted pay rate is $31,200 to $78,647 per year.

The company is hiring from the United States (remote nationwide).

Kaplan offers comprehensive benefits including day-one health coverage, retirement contributions, PTO, tuition assistance, and more.

Following are details excerpted from the Remote Support & Solutions Representative job posting:

For more than 80 years, Kaplan has been a global leader at the intersection of education and technology. Support & Solutions Representatives receive and resolve student and faculty inquiries in a fast-paced call- and web-based operations center and assist with day-to-day administrative operations for Purdue Global students and faculty.

Job Responsibilities

Receive and resolve student and faculty inquiries via phone, chat, and email
Troubleshoot issues related to usernames/passwords, software, hardware, and university platform tools
Identify and document incidents for tracking and escalation
Complete detailed summaries of issues for higher-level support teams
Meet productivity targets, including contact volume, satisfaction scores, and first-call resolution
Solve multiple issues per contact and probe to prevent repeat calls
Support internal departments such as Admissions, Education Advising, Financial Aid, Career Services, and Student Relations
Perform additional duties assigned by leadership

Requirements

High School Diploma
1+ year of related experience
Experience in an inbound technical support environment
Ability to use Microsoft Office, Windows OS, browsers, and other business applications
Strong customer service skills
Ability to communicate accurate technical information and resolve issues on the first contact

Compensation & Benefits

Salary Grade A: $31,200–$78,647, depending on experience, skills, and market data
Comprehensive retirement package with 8–10% annual company contribution
Tuition assistance and substantial discounts through the Gift of Knowledge Program
Health benefits effective on day one
Generous paid time off, including holidays, vacation, personal days, sick time, a volunteer day, and a diversity & inclusion day
Remote work for improved work/life balance

Shift options include Tuesday–Saturday or Sunday–Thursday, 3:30 pm–12:00 am EST.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Support & Solutions Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!