Remote Customer Support Specialist Role – $27/Hour and Benefits

by Rat Race Rebellion       Dec. 31, 2025

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.  As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control  over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel.

Muck Rack, a SaaS platform for public relations and communications professionals, has posted a Remote Customer Support Specialist opening to their careers page.

In this role, you would provide frontline customer support primarily via live chat, while also assisting customers through email and occasional video calls. You’d troubleshoot product issues, guide users step-by-step, escalate complex cases, and collaborate with internal teams to improve processes and customer experience.

Applicants should have at least one year of customer or technical support experience (B2B or SaaS preferred), strong written and verbal communication skills, and the ability to troubleshoot issues independently. Comfort with tools like Google Apps, Salesforce, Slack, and Intercom is helpful, along with attention to detail, technical curiosity, and flexibility to work changing priorities.

The posted pay rate is $27 per hour.

The company is hiring from the United States, with location limitations based on business needs. Candidates must be authorized to work from approved U.S. locations.

Muck Rack offers a comprehensive benefits package for U.S.-based employees, including health insurance, retirement benefits, generous paid time off, wellness perks, and learning and development support.

Following are details excerpted from the Remote Customer Support Specialist job posting:

Muck Rack is seeking an analytical and curious Customer Support Specialist to deliver best-in-class support and help customers feel confident using its AI-powered PR and communications platform. This role is ideal for someone who enjoys problem-solving and making technology approachable.

Job Responsibilities

• Provide real-time customer support primarily via live chat

• Manage multiple conversations with professionalism and efficiency

• Troubleshoot product issues and explain solutions clearly

• Escalate complex issues with detailed context and follow through to resolution

• Collaborate with teammates to improve workflows and knowledge sharing

• Share customer trends, feedback, and pain points with internal teams

• Proactively contact customers when issues or errors are identified

• Maintain expert-level knowledge of Muck Rack’s platform and features

Performance Metrics

• Time to close customer issues

• Average response time of 10 minutes or less

• Number of conversations handled

• Customer Satisfaction (CSAT) scores

• Quality Assurance (QA) reviews

Requirements

• At least 1 year of customer or technical support experience

• Excellent written and verbal communication skills

• Strong problem-solving and investigative abilities

• Ability to adapt quickly to changing priorities

• Familiarity with support and collaboration tools

• Willingness to work a 10:00am–7:00pm EST shift

• PR industry experience or boolean searching knowledge is a plus

Compensation & Benefits

• $27/hour base pay (geo-neutral within the U.S.)

• Fully remote, permanently distributed work environment

• Home office stipend, internet and phone reimbursement, coworking membership

• Medical, dental, vision, disability, and life insurance

• 401(k) with employer contributions and equity opportunities

• 4+ weeks of PTO, paid holidays, sick and mental health days

• Up to 16 weeks of fully paid parental leave

• Wellness stipend, Headspace subscription, and HSA contributions

• Learning resources including Coursera and O’Reilly access

This role is part of a founder-led, fully remote company committed to transparency, equity, and a customer-first culture.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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* This article was originally published here

Attentive is Hiring: Customer Support Specialist – $50,000 – $61,000/yr.

by Rat Race Rebellion       December 30, 2025

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.  As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control  over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel.

Attentive is a SaaS marketing platform used by brands to communicate with customers through messaging channels like SMS.

In this remote Customer Support Specialist role, you would support users via live chat and email, troubleshoot platform issues, and help customers resolve account and technical questions.

This position is best suited for candidates with prior customer support experience in a SaaS or technical environment who are comfortable working Eastern Time hours. The company is hiring from the United States.

The following contains excerpts from the Customer Support Specialist job posting:

Provide first-line customer support via email and live chat, troubleshooting technical issues and guiding customers on best practices.

Responsibilities

• Respond to customers via email and live chat; own issues through resolution.

• Troubleshoot technical platform issues and triage/diagnose platform health problems.

• Advise customers on best practices and use cases; help translate feedback into product requirements.

Requirements

• 1+ year in customer support or a customer-facing technical role.

• Strong written and verbal communication (email + live chat daily).

• Technical curiosity; APIs or SQL familiarity is a plus.

• SaaS or ecommerce platform experience preferred.

• Availability aligned to Eastern Time zone (plus occasional on-call/holiday rotation).

Experience & Education

• 1+ years of experience in customer support or a customer-facing technical role

• Bachelor’s degree (or equivalent experience).

Compensation & Benefits

The expected compensation for this role $50,000 – $61,000/yr. + equity + benefits.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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The post Attentive is Hiring: Customer Support Specialist – $50,000 – $61,000/yr. appeared first on Rat Race Rebellion.

* This article was originally published here

JumpCloud is Hiring: Customer Success Manager – $115,000 – $140,000/yr.

by Rat Race Rebellion       December 29, 2025

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.  As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control  over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel.

JumpCloud is a well-known technology company that provides cloud directory, identity, and device management solutions used by organizations around the world. This Customer Success Manager role is a fully remote, entry-to-mid-career opportunity focused on helping customers adopt, use, and get long-term value from JumpCloud’s platform.

This role is a strong fit for professionals with experience in customer support, account management, onboarding, or client services who want to move into a career-building customer success role with a remote-first company, clear responsibilities, and long-term growth potential.

The following contains excerpts from the Customer Success Manager posting:

Manage customer relationships, drive product adoption, and ensure long-term customer success for JumpCloud’s cloud-based identity and device management platform.

Responsibilities

• Own and manage relationships with assigned customers, serving as a trusted partner.

• Guide customers through onboarding, adoption, and ongoing usage of JumpCloud’s products.

• Identify risks to customer satisfaction and proactively work to resolve issues.

• Partner cross-functionally with support, sales, and product teams to advocate for customer needs.

• Track engagement and success metrics to ensure positive customer outcomes

Requirements

• Experience in customer success, account management, customer support, or a related role.

• Strong communication and relationship-building skills.

• Ability to manage multiple customer relationships in a remote environment.

• Comfortable learning and explaining technical products to non-technical users.

Experience & Education

• At least 2 years of customer-facing experience in a SaaS environment (customer success, account management, support, or similar).

• Technical curiosity or baseline IT familiarity preferred (e.g., identity/access management, authentication, device management, security, or system administration concepts).

• Strong organizational and time-management skills, with the ability to manage multiple customer relationships and priorities in parallel.

• Bachelor’s degree preferred but not required, or equivalent professional experience.

Compensation & Benefits

The expected compensation for this role is $115,000 – $140,000/yr.

Benefits typically include medical, dental, and vision insurance, paid time off, parental leave, retirement plans, and remote-first work support. Full details are provided during the hiring process.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Customer Success Manager position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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The post JumpCloud is Hiring: Customer Success Manager – $115,000 – $140,000/yr. appeared first on Rat Race Rebellion.

* This article was originally published here

VIPdesk is Hiring: Technical Customer Service Representative – $16.00/hr.

by Rat Race Rebellion       December 28, 2025

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.  As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control  over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel.

VIPdesk Connect is a certified B-Corp and Best Workplace winner known for providing elevated customer service solutions to major brands. This fully remote Technical Customer Service Representative role is ideal for U.S.-based candidates with customer support experience who want to work from home while helping customers solve real product and technical issues. The position combines customer service with technical troubleshooting, making it a strong opportunity for entry-to-mid-level candidates looking to grow in remote support careers.

The following contains excerpts from the Technical Customer Service Representative posting:

Provide world-class customer and technical support on behalf of VIPdesk Connect clients through phone, chat, email, and SMS in a fully remote U.S.-based role.

Responsibilities

• Manage customer requests and interactions via phone, chat, email, and SMS.

• Provide troubleshooting and assistance for products and services with empathetic, professional engagement.

• Use internal tools to research issues, resolve problems, and escalate complex cases appropriately.

• Participate in ongoing training and team collaboration to maintain service quality.

• Meet key performance metrics including customer satisfaction and productivity.

Requirements

• 1+ years of customer service experience.

• Effective written and verbal communication skills.

• Technical problem-solving ability and willingness to learn new systems.

• Comfortable documenting interactions accurately.

Experience & Education

• High school diploma or equivalent required.

• Prior experience in a virtual contact center environment preferred.

• Technical proficiency with desktop platforms and mobile devices.

Compensation & Benefits

The expected compensation for this role is $16.00/hr. 

Benefits include medical, dental, vision insurance, paid time off, flexible spending accounts, and life insurance.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Technical Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post VIPdesk is Hiring: Technical Customer Service Representative – $16.00/hr. appeared first on Rat Race Rebellion.

* This article was originally published here

Foundever is Hiring: Remote Licensed Customer Service Representative – $17.00 – $18.00/hr.

by Rat Race Rebellion       December 27, 2025

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.  As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control  over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel.

Remote Licensed Customer Service Representative

Foundever is a global leader in customer experience (CX), providing support solutions for hundreds of top brands. This fully remote customer service role offers training, benefits, and clear opportunities for growth including paid insurance licensing support, making it ideal for entry-to-mid-level professionals looking to build a career in CX while working from home.

Key requirements: strong communication, empathy, and willingness to pursue licensing.

The following contains excerpts from the Remote Licensed Customer Service Representative posting:

As the Licensed Customer Service Representative, you will provide inbound insurance customer service support while receiving paid professional training and licensing preparation; handle inquiries about coverage, billing, and policy details, all from a remote setting.

Responsibilities

• Answer inbound calls regarding insurance policies and customer questions.

• Assist with coverage information, billing inquiries, policy endorsements and modifications.

• Manage high call volumes with empathy and accuracy.

• Participate in paid training and progress toward state insurance licensing.

Requirements

• Must be at least 18 years old.

• High school diploma or GED equivalent.

• 1–2 years of relevant work experience.

• Strong organizational and communication skills.

Experience & Education

• Prior customer service experience preferred; insurance background not required.

• Comfortable learning new systems and pursuing licensing coursework.

Compensation & Benefits

The expected compensation for this role is $17.00 – $18.00/hr.

• 100% paid professional training.

• Medical, dental, and vision benefits.

• 401(k) with matching.

• Paid time off and career advancement opportunities.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Licensed Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post Foundever is Hiring: Remote Licensed Customer Service Representative – $17.00 – $18.00/hr. appeared first on Rat Race Rebellion.

* This article was originally published here