by Rat Race Rebellion December 29, 2025
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JumpCloud is a well-known technology company that provides cloud directory, identity, and device management solutions used by organizations around the world. This Customer Success Manager role is a fully remote, entry-to-mid-career opportunity focused on helping customers adopt, use, and get long-term value from JumpCloud’s platform.
This role is a strong fit for professionals with experience in customer support, account management, onboarding, or client services who want to move into a career-building customer success role with a remote-first company, clear responsibilities, and long-term growth potential.
The following contains excerpts from the Customer Success Manager posting:
Manage customer relationships, drive product adoption, and ensure long-term customer success for JumpCloud’s cloud-based identity and device management platform.
Responsibilities
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Own and manage relationships with assigned customers, serving as a trusted partner.
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Guide customers through onboarding, adoption, and ongoing usage of JumpCloud’s products.
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Identify risks to customer satisfaction and proactively work to resolve issues.
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Partner cross-functionally with support, sales, and product teams to advocate for customer needs.
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Track engagement and success metrics to ensure positive customer outcomes
Requirements
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Experience in customer success, account management, customer support, or a related role.
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Strong communication and relationship-building skills.
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Ability to manage multiple customer relationships in a remote environment.
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Comfortable learning and explaining technical products to non-technical users.
Experience & Education
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At least 2 years of customer-facing experience in a SaaS environment (customer success, account management, support, or similar).
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Technical curiosity or baseline IT familiarity preferred (e.g., identity/access management, authentication, device management, security, or system administration concepts).
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Strong organizational and time-management skills, with the ability to manage multiple customer relationships and priorities in parallel.
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Bachelor’s degree preferred but not required, or equivalent professional experience.
Compensation & Benefits
The expected compensation for this role is $115,000 – $140,000/yr.
Benefits typically include medical, dental, and vision insurance, paid time off, parental leave, retirement plans, and remote-first work support. Full details are provided during the hiring process.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Customer Success Manager position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
The post JumpCloud is Hiring: Customer Success Manager – $115,000 – $140,000/yr. appeared first on Rat Race Rebellion.
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